🚚 Postage & Delivery Policy
At VividPromotion, we aim to deliver your order quickly and reliably, with clear communication every step of the way.
📦 Processing Times
Orders are typically processed within 1–3 business days.
Custom and personalised items may take longer (typically 3–7 business days) depending on design approval and production time.
You will receive an email confirmation when your order is dispatched.
🌍 Delivery Regions
We currently deliver to:
United Kingdom (including Northern Ireland)
If you’re outside the UK, please contact us before placing an order.
🚛 Shipping Methods & Estimated Delivery Times
We use trusted couriers such as Royal Mail, DPD, Evri, or ParcelForce, depending on size and destination.
Service Level Estimated Delivery Time CostStandard UK Delivery 2–4 business days £5.95
Express UK Delivery 1–2 business days Available at extra cost
Free Shipping (UK only) Orders over £99* FREE DELIVERY
*Threshold for free shipping can be customised or removed.
📦 Custom & Bulk Orders
For large or personalised orders:
Delivery timelines will be confirmed once artwork is approved.
If you have a deadline, please let us know in advance.
🔎 Tracking Your Order
Once dispatched, you’ll receive a tracking number via email. You can use this to follow your delivery progress in real time.
❗ Missed / Delayed Deliveries
If your order is delayed or hasn’t arrived:
Check the tracking info provided
Contact us at [email protected] and we’ll investigate right away
📮 Delivery Address Responsibility
Please ensure your delivery details are correct at checkout. We cannot be held responsible for orders delayed or lost due to incomplete or incorrect addresses.
✉️ Contact Us
If you have questions about delivery or need help with your order, reach out any time:
📧 Email: [email protected]
📍 Address: VividPromotion, Stoke Manor, Stoke on Tern, Shropshire, TF9 2DU, United Kingdom
