Match day cap

🚚 Postage & Delivery Policy
At Vivid Promotion, we aim to deliver your order quickly and reliably, with clear communication every step of the way.

📦 Processing Times
Orders are typically processed within 1–3 business days.

Custom and personalised items may take longer (typically 3–7 business days) depending on design approval and production time.

You will receive an email confirmation when your order is dispatched.

🌍 Delivery Regions
We currently deliver to:

United Kingdom (including Northern Ireland)

If you’re outside the UK, please contact us before placing an order.

🚛 Shipping Methods & Estimated Delivery Times
We use trusted couriers such as Royal Mail, DPD, Evri, or Parcelforce, depending on size and destination.

Service Level
Estimated Delivery Time  Standard UK Delivery 2–4 business days £5.95
Free Shipping (UK only) Orders over £99* FREE DELIVERY

*Threshold for free shipping can be customised or removed.

📦 Custom & Bulk Orders
For large or personalised orders:

Delivery timelines will be confirmed once artwork is approved.

If you have a deadline, please let us know in advance.

🔎 Tracking Your Order
Once dispatched, you’ll receive a tracking number via email. You can use this to follow your delivery progress in real time.

❗ Missed / Delayed Deliveries
If your order is delayed or hasn’t arrived:

Check the tracking info provided

Contact us at [email protected] and we’ll investigate right away

📮 Delivery Address Responsibility
Please ensure your delivery details are correct at checkout. We cannot be held responsible for orders delayed or lost due to incomplete or incorrect addresses.

✉️ Contact Us
If you have questions about delivery or need help with your order, reach out any time:

📧 Email: [email protected]
📍 Address: VividPromotion, Stoke Manor, Stoke on Tern, Shropshire, TF9 2DU, United Kingdom

✅ Returns Policy
Welcome to VividPromotion! We want you to love what you order. If something’s not quite right, here’s how we handle returns.

📦 Standard Returns (Up to 30 Days)
You have 30 days from the date of delivery to return most non-personalised items.

To be eligible for a return:

The item must be unused and in its original condition.

It must be in the original packaging.

You must include proof of purchase (e.g. order number or receipt).

🎨 Personalised Items
Please note:
We do not accept returns or exchanges on personalised or custom-made items unless:

The item is faulty

The item was damaged in transit

We sent the wrong product

This includes products with names, logos, designs, or any custom artwork.

✉️ How to Request a Return
To request a return or exchange, please contact us:

📧 Email: [email protected]
📍 Address: VividPromotion, Stoke Manor, Stoke on Tern, Shropshire, TF9 2DU, UK

Please include:

Your order number

A short description of the issue

A photo if the item is damaged or incorrect

We’ll get back to you within 2 business days with next steps.

💰 Refunds
Approved returns will be refunded to your original payment method.

Refunds are usually processed within 5–10 business days after we receive the returned item.

We’ll notify you by email when your refund is issued.

🚚 Return Shipping
If the return is due to our error (e.g. wrong item, defective product), we’ll cover the return shipping.

For other returns, the buyer is responsible for return postage.

We recommend using a tracked service for peace of mind.

🔄 Exchanges
Need a replacement for a damaged or faulty item? Just email us—we’ll sort it out quickly.

⚖️ Your Consumer Rights
This policy does not affect your statutory rights under UK consumer law.

Need help?
We’re here to support. Just reach out to [email protected] and we’ll guide you.