Privacy & Cookie Policy

Effective Date: 01/06/2025
Last Updated: 21/06/2025

At Vivid Promotion, we value your privacy and are committed to protecting your personal data. This Privacy & Cookie Policy explains how we collect, use, and store your information when you visit our website or place an order with us.

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📌 Who We Are

Wicked MX Ltd t.a Vivid Promotion
Stoke Manor, Stoke on Tern, Market Drayton
Shropshire, TF9 2DU, United Kingdom

Company number 14757374
📧 Email: [email protected]

We are the “data controller” of your personal information under the UK General Data Protection Regulation (UK GDPR).

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📥 What Personal Data We Collect

When you use our website or place an order, we may collect the following data:

• Name

• Billing and delivery address

• Email address

• Phone number (if provided)

• Customisation details for personalised products

• Order history and correspondence

• Payment information (handled securely by third-party payment processors)

• IP address, browser type, and browsing behaviour via cookies

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🧾 Why We Collect Your Data

We use your personal data to:

• Process and deliver your orders

• Communicate with you about your order

• Handle returns, refunds, and support requests

• Customise products and services

• Improve website performance and customer experience

• Comply with legal, tax, or regulatory obligations

We do not sell your data to anyone.

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🔐 How We Protect Your Data

We use encryption, firewalls, and access controls to secure your personal data. Payment information is handled through secure, PCI-compliant processors (e.g. Stripe or PayPal). We do not store your full payment details.

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🤝 Who We Share Your Data With

We only share your personal data when absolutely necessary, including with:

• Payment providers (e.g. Stripe, PayPal)

• Delivery services (e.g. Royal Mail, DPD)

• Website and hosting providers

• Marketing platforms (e.g. Facebook, Google Ads)

• Analytics services (e.g. Google Analytics)

These third parties are required to protect your data and act only on our instructions.

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⏳ How Long We Keep Your Data

We retain your data only for as long as necessary:

• To fulfil your order and any follow-up support

• To comply with legal and tax obligations

• For fraud prevention and security

After this, your data is securely deleted or anonymised.

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🧑‍⚖️ Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data (“right to be forgotten”)

• Object to certain processing uses (e.g. marketing)

• Withdraw consent (if given)

• Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise any of your rights, email us at [email protected].

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🍪 Cookie Policy

Cookies & Tracking Policy

Effective Date: 21/06/2025
Last Updated: 21/05/2025

This Cookies & Tracking Policy explains how VividPromotion uses cookies and similar technologies on our website www.vividpromotion.com. It forms part of our commitment to transparency and compliance with the UK General Data Protection Regulation (UK GDPR), the Privacy and Electronic Communications Regulations (PECR), and Google Merchant Centre policies.

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🍪 What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They help us remember your preferences, improve performance, and offer personalised content or advertising.

Some cookies are essential to the operation of the site, while others are used for performance, analytics, or marketing purposes.

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🛠️ Types of Cookies We Use

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👩‍⚖️ Legal Basis for Using Cookies

Under UK GDPR, we can store cookies on your device only if they are strictly necessary for the operation of this site. For all other types of cookies, we require your informed consent.

You can withdraw or change your consent at any time using our cookie banner or your browser settings.

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🔍 Cookies in Use on Our Site

We may use cookies from the following providers:

• Google Analytics – for anonymous visitor statistics and traffic analysis

• Meta/Facebook Pixel – for measuring advertising effectiveness and retargeting

• Google Ads – for ad performance tracking and optimisation

• WooCommerce (if applicable) – for managing your shopping cart and orders

• Cloudflare (or similar CDN) – for site security and performance

You can find full technical details and expiry periods in our [Cookie Settings] or request a cookie audit by emailing us.

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⚙️ How to Control or Delete Cookies

You have full control over your cookie preferences. Here’s how you can manage them:

🖱️ On Our Site

You can manage your preferences at any time by clicking the “Cookie Settings” link in our website footer (if available) or via the cookie banner shown on your first visit.

🌐 In Your Browser

Most web browsers let you:

• View which cookies are stored

• Delete cookies

• Block third-party cookies

• Set preferences for individual websites

Helpful links:

• Google Chrome

• Mozilla Firefox

• Safari

• Microsoft Edge

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📧 Contact Us

If you have any questions about this Cookie Policy or how we use your data, contact us:

Vivid Promotion
Stoke Manor, Stoke on Tern, Shropshire, TF9 2DU, United Kingdom
📧 [email protected]

We use cookies and similar technologies to enhance your experience on our website.

Types of Cookies We Use

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🍪 Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience, understand how visitors interact with our website, and deliver personalised content or advertising.

This may include tools such as Google Analytics and Facebook Pixel.

You can manage your cookie preferences via your browser settings or through the cookie consent banner on our website.

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📦 Who We Share Your Data With

We may share your personal data with trusted third-party providers for the following purposes:

• Payment processing (e.g. Stripe, PayPal)

• Order delivery (e.g. Royal Mail, DPD)

• Website hosting and IT support

• Advertising and analytics (e.g. Google, Facebook)

All third parties are required to keep your data secure and use it only for the purpose specified.

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⏳ Data Retention

We retain your personal information only as long as necessary to:

• Fulfil your orders

• Provide customer support

• Comply with tax and legal obligations

After this, we securely delete or anonymise your data.

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🧑‍⚖️ Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold about you

• Request correction of incorrect or outdated information

• Request deletion of your data

• Object to certain types of data processing

• Withdraw consent at any time

• File a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at [email protected].

Managing Your Cookie Preferences

You can control cookie usage by:

• Clicking “Manage Cookies” in our website banner (if present)

• Adjusting your browser settings

• Using browser plugins or tools to block tracking

By continuing to browse our site, you consent to our use of cookies in line with this policy (unless you’ve opted out via settings).

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📄 Changes to This Policy

We may update this policy from time to time. When we do, we will update the “Last Updated” date at the top of this page.

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📬 Contact Us

If you have any questions or concerns about this policy or your data, please contact us at:
Wicked MX Ltd t/a Vivid Promotion
Stoke Manor Stoke On Tern, Stoke On Tern, Market Drayton, Shropshire, England, TF9 2DU

Company number 14757374
📧 [email protected]